Why Buy From Us

Newa aims to provide our customers with the best customer service and quality products.

 

Extraordinary Customer Service

 

Our customers’ satisfaction is our main goal. Our customer service department always gives a 100% effort to fulfill all of our customer’s needs.  Our customer service department will gladly assist everyone,  including those whose warranty has expired or those who haven’t purchased from us yet. We welcome questions and provide guidance to everyone. You can contact us through email, online chat, telephone or our contact page.

 

60 Days Full Refund Guarantee

As part of our determination to provide the best customer service available, we offer a full 60 day refund guarantee. Returns are acceptable after 60 days as long as the product is in the original packaging with all accessories, with no damage on the device and package. We can guarantee a full refund if all requirements are met. Customers are responsible for the shipping cost of the return.



2 Year Warranty

A 2 Year Warranty is included in all of the products sold on our website. If there is a manufacturing defect on the product, Newa will take responsibility by sending it back to the manufacturer and have it replaced for you. If a problem does arise, simply call into customer support where we will arrange for a repair of your product. Even if the manufacturer only offers a one year warranty, Newa will take responsibility and cover you the two year warranty.

 

Free Shipping

Newa offers free standard shipping on all orders over $300 USD. There will be a shipping charge for shipping orders under $300 USD.

 

Competitive Prices

We strive to offer fair and competitive prices on all our products. Newa occasionally offers special prices during holidays or events.

 

Customer Satisfaction Guarantee

Newa Online is proudly backed by thousands of satisfied customers who achieved optimal results from the Newa Skin Rejuvenating System.

 

Client Care 365 Days a year

If you have any questions, simply contact our online support team where they will offer you high quality services. Contact us through our contact-us page, email or online chat.

 

Straight out of the factory

All products seen on our website are genuine products released straight from the manufacturer.